FAQ

Making a purchase is easy. Wherever you see a product you can shop it: simply select your size and click ‘Add to Cart’. Your chosen item will appear in your shopping bag on the top right of the screen; as you continue to shop or browse the site you can hover over or click on the bag to see its contents in the ‘mini bag’ at any time. When you’re ready to place your order, select Proceed to Checkout from the mini bag and follow the straightforward prompts to complete our one-step checkout process. If you have any problems, please contact customer care at info@tribeofelzar.com, or +234909 777 7756 — available 24 hours a day, six days a week..

Yes — call us with details of the item you wish to purchase and your billing information and we will process your order. Customer Care is available on or +234909 777 7756, 24 hours a day, six days a week.

If you know exactly what you are looking for, you can search our online store by product category under the Shop menu. Once you have selected your desired category, you can filter the listings further using the options on the left of the page. Throughout the site there is also a search function in the top right-hand corner, which can be used to look for products using keywords or a web code, if you know it.

Most items shown are in stock. When you roll over a product, you can immediately see its size availability. If a size is greyed out in the rollover, or marked as sold out in the drop-down on the product page, this means the item is out of stock in that size. Items that are not yet in stock may be marked Coming Soon: add these items to your wishlist and you will receive an email when they land. Alternatively, you can inform us of your interest by contacting Customer Care on or +234909 777 7756 — available 24 hours a day, seven days a week. Please note that even if a product is in your shopping bag, it isn’t reserved, and will be available to other customers while you are browsing.

We accept the following major credit cards: Visa, Mastercard, Paypal.

We work hard to ensure your purchase is safe and secure. For your protection, all orders go through a rigorous fraud-checking process.

After you place your order, you will receive an email acknowledging your order has been received. This does not mean that we have confirmed your order: only after your credit-card details have been approved, the delivery address has been verified and the items located will your order be accepted and the items shipped. At this point you will receive a second email from us confirming your order. If any of the items you have ordered are unavailable from our warehouse, we will try our best to locate them from our TRIBE OF ELZAR stores. If this is not possible you will be quickly informed of the out-of-stock pieces and your payment for the items will not be processed.

Orders are delivered Monday to Saturday. On the day of delivery, a nominated time-slot will be sent to you via text as an approximate window but this is not guaranteed.

Please be assured that we consider all of the information you share with us to be totally private and confidential. At no point will we share, rent or sell your personal information without your consent. For further details, please read the TRIBE OF ELZAR terms and conditions statement. In order to register as a user of TRIBE OF ELZAR, we ask you to provide us with your name, mailing address and email address. We may use these details to inform you of new goods and services via email. If you do not wish to receive such emails, please update your account preferences by clicking on 'My Account' and 'Manage Preferences'. In order to process credit-card orders online we require additional information including your billing address, shipping address, telephone number, credit-card number and credit-card expiration date. We will only use your billing and credit-card information to process your order and inform you of its delivery. Please note that TRIBE OF ELZAR does not keep any of your details on the TRIBE OF ELZAR website, and therefore these details are protected from any breach of security on the TRIBE OF ELZAR website.

In order to keep your TRIBE OF ELZAR account safe, we recommend you follow the simple steps below. a) When setting your password, it must be at least 6 characters and contain at least one uppercase letter and a number. The longer your password is, the more secure it is. b) Use a unique password on TRIBE OF ELZAR. Using a unique password will ensure that if your password is disclosed on another website, it cannot be used on TRIBE OF ELZAR. c) Do not use the same password for your email accounts as you do on sites like TRIBE OF ELZAR. d) Change your password periodically. While we do not require users to change passwords after a period of time, it is recommended to update your password periodically. e) Change your password if you suspect that any of your accounts you use online on any website has been compromised.

If you have any questions which are not currently answered on our site, please contact Customer Care either by email at info@tribeofelzar.com or call us on or +234909 777 7756— available 24 hours a day, seven days a week.